Bayu
Your shipping watchdog: tracks orders in real-time, catches delays before customers complain, and makes sure every package arrives on time.
Personality & Working Style
Reliable & Precise
Bayu never lets a single order slip through the cracks. He tracks every status, from payment confirmation to delivery.
Speed-Focused
The moment an order exceeds its normal processing window, Bayu flags it and alerts you before the customer ever has to reach out.
Coordinated Handoffs
Bayu coordinates directly with Rian on stock availability and Farah on customer updates, ensuring nothing falls through the gaps between departments.
Shipping Flow & Courier Connections
Bayu controls the full order flow from Shopee, Tokopedia, and your own store, then connects it directly to your courier partners.
J&T, JNE, GoSend & SiCepat
Prints shipping labels in bulk and auto-pushes tracking numbers back to the marketplace in one click.
Shopee & Tokopedia Orders
Receives new orders in real-time and syncs fulfillment status across platforms without manual input.
Stalled Orders & Returns
Flags orders stuck over 24 hours and manages returns with clean documentation.
A Day in the Autopilot Life of Bayu
Bayu watches your fulfillment all day so no order runs late and no customer is left in the dark.
Morning Pipeline Audit & Delay Detection
Reviews all new orders from Shopee, Tokopedia, and the web store. Flags any order that has exceeded its normal processing SLA and prepares an action plan.
Batch Processing & Label Printing
Groups orders by courier provider and prints all shipping labels in a single batch run, slashing afternoon packing time significantly.
Shipping Status Update & Customer Notifications
Updates order status to "Shipped" and pushes tracking numbers across all marketplaces. Signals Farah to send WhatsApp delivery notifications to buyers.
Daily Recap & Return Management
Prepares a concise daily wrap-up: orders shipped, failed deliveries, and incoming return requests. Documents returns in structured format for Artha to reconcile.