Customer Relations Staff Savings: IDR 6M/mo

Farah

Your customer relations keeper: wins back abandoned carts over WhatsApp, spots VIP loyalty, and handles delivery complaints on her own.

Automated Retention Loops

Official WhatsApp Business

Hire Farah

Personality & Working Style

Highly Empathetic & Warm

Farah communicates with genuine human warmth. Customers feel personally valued and appreciated, rather than transactional.

Hyper-Organized Tracking

Groups customers by their lifecycle stage: first-time buyers, loyal VIPs, and customers at risk of leaving.

Proactive Problem Solver

She doesn't wait for complaints. If a courier service reports a package delay, Farah steps in to notify the buyer beforehand.

Courier & WhatsApp Connections

Farah connects to shipping services and WhatsApp Business to handle post-purchase communication automatically.

Official WhatsApp Business

Automates secure template messaging for abandoned checkouts, digital invoices, and rewards.

Order Lookup for Customer Support

Looks up order details for a specific customer mid-conversation, so support interactions stay fast and accurate.

Customer Value Analysis

Reads transaction history to score each customer and find your most loyal VIPs.

Farah Terminal

Merchant

Farah, any VIP customers we should follow up with?

Farah

Hi! I found 3 VIP customers who haven't ordered in 60+ days and are due for a warm follow-up.

Priority Customers:
1. Mrs. Anita Wijaya — 8 purchases, last order 67 days ago. Highest average spend (IDR 580K).
2. Mr. Rudi Santoso — 5 purchases, last order 71 days ago.

Re-Engagement Message I Drafted:
"Hi Mrs. Anita, we miss you! 🛍️ We have new batik arrivals we think you'll love. As a valued customer, enjoy 15% off today."

Shall I send this now?

A Day in the Autopilot Life of Farah

Farah actively nurtures your customer satisfaction behind the scenes, day and night.

08:30

Abandoned Cart Recovery

Identifies checkout sessions abandoned within the last 12 hours. Fires polite WhatsApp follow-ups with instant-checkout QRIS parameters.

11:30

CS Support & Order Lookup

Handles incoming customer inquiries by looking up order details on the spot, delivering fast and accurate answers without switching screens.

15:30

VIP Cohort Re-Engagement

Finds repeat high-ticket VIP profiles who have gone inactive for 60+ days. Pre-drafts appreciation reward vouchers to stimulate retention.

19:30

Post-Purchase Satisfaction Survey

Sends a short satisfaction survey 3 days after delivery. Negative feedback is escalated to you instantly for quick resolution.